Privacy Policy

Introduction

We ("we," "our," or "us") are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Support STEM Education mobile application (the "App") designed for STEM educational purposes.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Account Information: Name, email address, student/teacher ID, grade level or role
• Educational Data: Course enrollment, assignment submissions, grades, progress tracking, quiz results
• Profile Information: Profile picture, bio, educational preferences
• Communication Data: Messages sent through the app, forum posts, discussion board participation

Automatically Collected Information

• Device Information: Device type, operating system version, unique device identifiers
• Usage Data: App features used, time spent in app, navigation patterns, crash reports
• Location Data: Approximate location (if enabled) for location-based educational content

Technical Information

• Log Data: IP address, access times, pages viewed, app crashes and system activity
• Cookies and Similar Technologies: We may use cookies and similar tracking technologies to enhance your experience

How We Use Your Information

We use the collected information for the following purposes:

Educational Services

• Provide personalized STEM learning experiences
• Track academic progress and performance
• Deliver course content and assignments
• Facilitate communication between students and educators
• Generate progress reports and analytics

App Functionality

• Create and manage your account
• Authenticate users and prevent unauthorized access
• Provide technical support and troubleshooting
• Send important notifications about courses, assignments, and app updates

Improvement and Analytics

• Analyze app usage to improve features and user experience
• Conduct educational research (anonymized data only)
• Develop new STEM educational content and tools

Information Sharing and Disclosure

Educational Stakeholders

We may share your information with:

• Educators and Teachers: Academic performance data, assignment submissions, participation metrics
• School Administrators: Progress reports, usage statistics, academic analytics
• Parents/Guardians: Student progress reports, grades, and achievement data (for minor students)

Third-Party Service Providers

We may share information with trusted third-party services that help us operate the app:

• Cloud Storage Providers: For secure data backup and storage
• Analytics Services: For app performance and usage analysis (anonymized data)
• Communication Tools: For in-app messaging and notification services
• Educational Content Providers: For delivering STEM curriculum and resources

Legal Requirements

We may disclose your information when required by law, to protect our rights, or to ensure user safety.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security audits and assessments
• Secure authentication systems
• Limited access controls for staff
• Regular data backups

Data Retention

We retain your information for as long as necessary to:

• Provide educational services
• Comply with legal obligations
• Maintain academic records as required by educational policies
• Resolve disputes and enforce our agreements

Student academic records may be retained according to institutional record-keeping policies.

Your Rights and Choices

Access and Control

You have the right to:

• Access your personal information stored in the app
• Update or correct your profile information
• Request deletion of your account and associated data
• Export your educational data

Communication Preferences

You can control:

• Push notification settings
• Email communication preferences
• In-app messaging privacy settings

Location Services

You can disable location services through your iOS device settings at any time.

Children's Privacy

Our app may be used by students under 13 years of age. We comply with the Children's Online Privacy Protection Act (COPPA) and:

• Obtain appropriate consent before collecting information from children under 13
• Limit data collection to what is necessary for educational purposes
• Do not allow children to publicly disclose personal information
• Provide parents with access to their child's information

International Users

If you access our app from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy in the app
• Sending an email notification
• Displaying a prominent notice upon app login

iOS-Specific Information

App Store Privacy Labels

This app's data practices are disclosed in the App Store privacy labels, which provide a summary of our data collection practices.

iOS Permissions

Our app may request the following iOS permissions:

• Camera: For scanning QR codes or taking photos for assignments
• Photo Library: For uploading images to assignments or profile
• Notifications: For course updates and reminders
• Location Services: For location-based STEM activities (optional)

You can manage these permissions through your iOS device settings.